• Backorder Policy
• Book Fairs
• Catalog Request or Removal
• Change of Email Address
• Change of Mailing Address
• Damaged/Defective Merchandise
• Disliked an Item?
• Email Opt-in Mailing Lists
• Email Sign-up
• Employment Opportunities
• Gift Certificates
• Gift Orders
• Guarantee
• How to Order
• Isabella
• Listen Online
• Mailing Lists
• Outlet Store
• Out-of-Print Books
• Packaging
• Payment
• Privacy Policy
• Problem with Your Order?
• Product Submissions
• Products
• Purchase Orders
• Referral Program
• Return Policy
• Sales Tax
• Sales Tax Exemption
• Security Information
• Shipping and Handling
• Vendor Policies
• Website Woes
• What Goes Around Comes Around
  

Backorder Policy
If an item you order is currently out-of-stock, we usually can put the item on backorder for you. The backordered item is shipped via US mail as soon as it arrives, with no additional shipping charge. Please let us know if you don't want something back-ordered. We never substitute for out-of-stock items.

Book Fairs
After a long and fun-filled era of fundraising for schools and other groups, we are regretfully ending our Chinaberry Book Fair program. We have greatly enjoyed working with such wonderful and faithful friends around the country. Unfortunately, we have found it necessary to discontinue the program due to financial considerations.

While this indeed is the end of an era, we're nevertheless pleased to tell you about another fundraising solution -- SchoolPop.com. SchoolPop is America's #1 year-round school support program, and Chinaberry is among its top affiliates. Anybody in your group can shop there any time they like and designate a portion of the proceeds to your school. It's quick, easy, and some schools have found it highly profitable. You'll find the Chinaberry link in their Books, Music & Movies section. We hope you'll check it out at www.SchoolPop.com.

Thank you so much for all your years of support. We wish you all the best in your fundraising efforts.

If you have any questions, please contact:
Kevin at 1-888-481-6744, 6am-6pm PST

Catalog Request or Removal
Please complete our Catalog Request form to request a copy of our most recent Isabella catalog and to be added to our mailing list. If you have been receiving our catalog and no longer wish to, please complete our Remove From Mailing List form and we will remove you from our mailing list.

Change of Email Address
You may either update your email address by completing our Email Address Change form or by changing it in the 'My Account' area.

Change of Mailing Address
You may either update your mailing address by completing our Change of Address form or by changing it in the 'My Account' area.

Damaged/Defective Merchandise
If you receive a damaged or defective item, please call customer service at our toll free number, 888-481-6744, between 6am and 6pm Pacific time. We will replace the item or refund your money, whichever you prefer, and send you a pre-paid shipping label to return the item.

Delivery Times
Our normal delivery time is 3-14 days from the day your order is shipped, depending upon where your order is being shipped. Orders are shipped from our warehouse in San Diego, California.

Disliked an Item?
If you dislike an item or decide that you want to return it, please see our Return Policy for information. We will do our best to handle the transaction quickly and in accordance with your wishes.

E-mail Opt-in Mailing Lists
We won't share your e-mail information with any other companies unless you ask us to.

Email Sign-up
Click here to join our online mailing list to hear about our monthly sales and promotions. We are sensitive to the private nature of information you provide to us over the Internet. Please know that we do not rent, sell or exchange e-mail addresses - unless you ask us to. Additionally, we will always provide you with the opportunity to ''opt-out'' if you no longer wish to receive future e-mails.

Employment Opportunities with Chinaberry
We consider the enthusiasm and dedication of our employees to be a key to our success. Our talented staff consists of team players who are committed to making a positive difference in the lives of our customers.

If you are interested in exploring employment opportunities with us, please request an application from our Human Resources Manager at 619-670-5200, or mail us a cover letter and resume to:

Chinaberry, Inc.
Human Resources
2780 Via Orange Way, Suite B
Spring Valley, CA 91978

Chinaberry, Inc. offers a competitive package, including pay and comprehensive employee benefits.

Gift Certificates
Chinaberry Gift Certificates are available when you place your order by phone, fax, mail or online. Online gift certificates are available in any whole dollar amount of $10.00 or more, and are mailed with a Chinaberry catalog and a personalized message. We do not charge shipping or tax on gift certificates. Sorry, Chinaberry Gift Certificates are not redeemable online. To order a gift certificate online, please click here. One gift certificate per online order. To order additional gift certificates, please place separate orders or call customer service at 888-481-6744 between the hours of 6am and 6pm, PST.

Gift Orders
We're happy to send your gifts directly to friends and family. In the Shipping Address section of Check-Out, simply enter the gift recipient's information & answer 'yes' to 'Is this a gift?'. We'll be happy to include a handwritten gift card with the message you would like to include. In the Gift Message section on the next page of Check-Out, please enter your message (Note: message is limited to 180 characters).

Guarantee
If for any reason you are not completely satisfied with something you've ordered from us, you can return it. Please see our Return Policy for more information. We will do our best to handle the transaction quickly and in accordance with your wishes.

Isabella
Isabella was co-founded in 1995 by Ann Ruethling (founder of Chinaberry, Inc.) and her friend, Patti Pitcher. The Isabella catalog offers well-researched, high-quality books and items for the body, mind, and spirit. For a complimentary catalog, please click here. To learn more about Isabella, you may visit us online at www.Isabellacatalog.com.

Mailing Lists
We occasionally make our catalog mailing list available to other carefully selected mail order companies with related products that may be of interest to you. If you do not want to receive these mailings, please either fill out our online Do Not Rent form or call our customer service number at 888-481-6744, 6am to 6pm, Pacific time. We won't share your e-mail information with any other companies unless you ask us to.

Outlet Store
If you're in the San Diego area, be sure to stop by our outlet store located in Spring Valley, California. At our store, you can purchase any item in the current catalog as well as many discounted items from previous catalogs. Our hours are from 10:00 a.m. to 5:00 p.m. Monday through Saturday. (Please note that at this time, customers are not able to place an online order to pick up in the store.) Please call for directions at (619) 670-5200 or click here for printable directions.

Please note: Our outlet store will be closed for inventory on 1/29, 1/30 and 1/31.

Out-of-Print Books
We do not have the resources to search for out-of-print books at this time. Here are some book search companies that may be able to help you find the out-of-print book you are looking for:

ArchBooks, Inc., P.O. Box 112, Springtown, TX 76082; (214) 435-2821; Email: archbooks@archbooks.com; Web: www.archbooks.com

Treasures from the Castle, 1277 Candlestick Ln, Rochester, MI 48306; (212) 864-3055

Peter Hennessy, PO Box 393, Peconic, NY 11958; (516) 734-5650; Email: hennessey@northfork.net

Jeryl Metz Woitach, dba Jeryl Metz, Books; 697 West End Ave #13A, New York, NY 10025; (212) 864-3055; Email: jmwbooks@aol.com; Web: www.abebooks.com/home/SUNNY/

Alan's Lost Leaves, 205 Spruce Head Rd, S Thomaston, ME 04858; (800) 823-2665 Email: find@lostleaves.com; Web: www.lostleaves.com

Prince & the Pauper, 3201 Adams Ave, San Diego CA 92116; (619) 283-4380; Toll Free 800-454-3726; Web: www.oldkidsbooks.com

The Bookstall, PO Box 4037 Walnut Creek ,Ca. 94596-0037; (925) 947-1379; Email: books@bookstallsf.com; By Appointment Only; Henry and Louise Moises, Proprietors; Web: www.bookstallsf.com

Abracadabra, 32 S Broadway, Denver, CO 80209; (303) 733-5700; Toll Free (800) 545-2665; Email: orders@abrabks.com; Web: www.abrabks.com

Powell's, 1005 W Burnside, Portland, OR 97209; 503-228-4651; Toll Free 866-201-7601; Email: help@powells.com; Web: www.powells.com

Packaging
Some customers have expressed concerns about the seemingly excessive packaging we use on small orders. Please know that we share this concern for the environment and the growing difficulties of solid waste management and are doing all we can to meet these challenges.

We have several goals in mind when choosing our packaging materials:

1. Environmentally-friendly materials. (Approximately 44% of the fiber used in our packaging materials is of recycled paper materials, and approximately 56% of the remaining fiber in our packaging materials is from tree farms in Seattle, Washington and Denver, Colorado and not from endangered forests. This means that the trees that are used to supply our raw materials are replanted once they are used.)
   


2. Recyclable materials. (The imprint on our boxes encourages customers to either recycle or be creative with our packaging materials. We receive lots of positive feedback every year about how our packaging materials become art projects for children or playthings for pets with thanks for sending something that can be recycled after the fun stops, as opposed to messy peanuts or environmentally unhealthful plastics.)
   


3. All orders to arrive free of damage. Since we sell many easily damaged items, we tend to use larger boxes in general to make sure these items have room to be packed well, given how roughly they can be handled in transit. Additionally, UPS requires that there be 2” of packaging on all sides of the contents of a box. We feel it makes more sense economically and environmentally for the initial order to arrive completely undamaged than to have to replace something that arrived damaged because we skimped on packaging.
   


4. Saving resources by not ordering excessive amounts of different sized boxes. (We base the range of the sizes of our boxes on an average order, which usually consists of several items with a total weight of 5 to 6 lbs. Unfortunately, some of the small one-item orders do get extra packaging, but overall we save resources and materials as a whole. If we were a larger company, with considerably more orders and warehouse space, we could stock a wider range of box sizes.)
   


5. We also recycle all of our own materials here at our company site. This includes boxes, paper, cans, plastic, and anything and everything that is possible to recycle. We have arrangements with our local land waste management company and none of our recyclables make it into our local landfill.

Payment
You can pay for your order with MasterCard, Visa or Discover/Novus credit cards. If you're mailing your order in, you can also pay with a personal check, money order or cashier's check. Sorry, we don't ship COD.

Privacy Policy
We occasionally make our catalog mailing list available to other carefully selected mail order companies with related products that may be of interest to you. If you do not want to receive these mailings, please either fill out our online Do Not Rent form or call our customer service number at 888-481-6744, 6am to 6pm, Pacific time.

We won't share your e-mail information with any other companies unless you ask us to. During the checkout process, we collect your ordering information to process your order and so you can check out quicker the next time you shop with us. No credit card information is stored for security reasons.

To view our Privacy Policy in its entirety, please click here

Problem with Your Order?
If there is a problem with your order (missing an item, sent the wrong item, package didn't arrive, etc.), please call our customer service number at 888-481-6744 between 6am and 6pm Pacific time. We'll correct the problem immediately.

Product Submissions
If you have a product you'd like us to consider carrying in the catalog, you can send it to:

Chinaberry, Inc.
Submissions
2780 Via Orange Way, Suite B
Spring Valley CA 91978

Please include your name, address, phone/fax # and/or e-mail address, along with wholesale pricing and information about your company. Our review process can often take 3 to 6 months. We'll send you an acknowledgement letter or email letting you know that we did receive your submission. If we are interested in carrying it, we'll contact you. Due to the number of submissions we receive, we ask that you do not call us to ask about the status of your submission. Samples and photographs sent to us will not be returned to you.

Products
We want you to be completely happy with anything you get from us. We've done our best to describe every item as completely as possible so you know what you're getting. However, you may find that your tastes differ from ours. For that reason we have a 100% Satisfaction Guaranteed policy. Please see our Return Policy for more information.

Purchase Orders
We accept purchase orders submitted on official purchase order forms, pre-printed with your organization's name, address and PO number, with two (2) signatures guaranteeing payment. Please mail or fax (619-670-5203) us your purchase orders. We can take on-line or phone orders only if you're paying with a credit card at the time of purchase.

Referral program
As a thank you to those of you who refer new buying customers to us, we'll give you a coupon good for free shipping every time two people you refer to us become buying customers. Just complete our Online Catalog Request form or mail or fax (619-670-5203) us the names of family or friends who you think would like to receive our catalog. Be sure to include your name and address so we can credit you for the referrals.

Return Policy
If you are not 100% satisfied with your purchase, simply return it within 4 months for a refund of the item price or an exchange for another item. For items returned after 4 months, we will give you a Chinaberry credit for the purchase price.

On the back of your invoice, we provide you with a return form to complete. Please include it with your returned item(s).

If an item is defective or if the order was filled incorrectly, we will send you a prepaid return label.

If you have lost your return form, click here to print one out.

Sales Tax
We collect sales tax based on the "ship to" address of your order. We are required to collect sales tax in California, which is where we are located. If you're shipping to California, please include tax as follows:

Calculate 7.75% of the total of your merchandise.

We don't collect tax on gift certificates.

Sales Tax Exemption
We are required by law to collect sales tax on any orders going to California. If you are a tax-exempt organization, we need to have a copy of the Exemption Certificate issued to you by the State of California on file before you can order tax-free. You may either mail or fax (619-670-5203) us a copy of your certificate. We ask that you place your orders by mail, fax (619-670-5203) or phone. If you are ordering by phone, please call our customer service line, 1-888-481-6744, between 6am and 6pm Pacific time.

Security Information
We care about the security of your financial information. To ensure the privacy of sensitive information, we use 1024 bit RSA during the transmission of the data to and from the server. The database itself that resides on the server is password protected and information such as credit card numbers is not stored in the database.

Shipping and Handling
We ship all orders from our warehouse in Spring Valley, California on the next business day (Monday through Friday) after you place your order. Depending upon your location, your order should arrive within 3 to 14 days.

We ship by both UPS and the U.S. postal service. We select whichever method provides the most efficient delivery of the items you've ordered. If you prefer one method over the other, please let us know. We need to have a physical street address for UPS. Please include shipping as indicated by the following chart, based on your merchandise subtotal:

Merchandise Total	Shipping and Handling
$20.00 and under	Add $5.95
$20.01 to $40.00	Add $7.95
$40.01 to $60.00	Add $9.95
$60.01 to $80.00	Add $11.95
$80.01 to $100.00	Add $13.95
$100.01 to $120.00	Add $15.95
$120.01 to $140.00	Add $17.95
Over $140.00	Add $19.95

Faster Shipping:
Priority Mail - Add $7.95 to your standard shipping rate above. After your order is shipped, you can expect it in 3-5 business days.

UPS 2nd Day Air - Add $11.95 to standard shipping (Continental U.S.). We need a physical street address. This guarantees you will get your order within 2-3 business days (excluding weekends) after we ship it.

UPS One Day Air - Add $21.95 to standard shipping (Continental USA only). We need a physical street address. This guarantees you will get your order one business day after we ship it (excluding weekends).

Alaska and Hawaii - We normally ship all HI and AK orders by U.S. Mail Parcel Post. Add $7.95 to regular shipping for PRIORITY MAIL; after your order is shipped, you can expect it within 3-10 mailing days. Add $15.00 to regular shipping for UPS 2ND DAY AIR; please allow 3-4 business days from the time your order is shipped. (We need a street address.) No UPS to APO/FPO addresses.

Canadian Shipping:
We ship Canadian orders via international surface or air. Payment must be in U.S. funds. The order recipient will be responsible for any duty/custom charges when the package arrives in Canada.

Surface Mail rates:
Orders under $100.00---our regular shipping rates
Orders over $101.00---13% of the subtotal

Air mail rates:
Add 20% of your subtotal---$6.00 minimum charge