We are sensitive to the private nature of information you provide to us over the Internet. Please know that we do not rent, sell or exchange e-mail addresses - unless you ask us to.
Regarding sharing your mailing address, we occasionally make our catalog mailing list available to other carefully selected mail order companies with related products that may be of interest to you. If you do not want to receive these mailings, please call our Customer Service number at 1-888-481-6744, 6 am to 6 pm, PST, Monday through Saturday.
During the checkout process, we collect your ordering information to process your order and so you can check out quicker the next time you shop with us. We care about the security of your financial information. To ensure the privacy of sensitive information, we use 1024 bit RSA during the transmission of the data to and from the server. The database itself that resides on the server is password protected and information such as credit card numbers are not stored in the database.
If you have requested to receive promotional e-mails from us, we will always provide you with the opportunity to opt-out if you no longer wish to receive future e-mails.
We may use your telephone number and/or e-mail address to communicate with you if there is a question or concern regarding your order.
If you should have additional questions, please click here, and we will respond within 24 hours Monday through Friday, or you may call our Customer Service number at 1-888-481-6744, 6 am to 6 pm, PST, Monday through Saturday.
We may share information about you and your purchases with third party service providers to help us improve our website, understand our customers, improve our products and services, place relevant advertisements online or in our emails, and to better serve you. These third party service providers are bound by non-disclosure agreements.
Our customer product reviews help other customers decide what to purchase at Chinaberry.com. Please share your stories on our site by going to the product page of the item you wish to rate and review. By submitting a review, you are giving us permission to use the review on this site, our sister site IsabellaCatalog.com and our blog Under the Chinaberry Tree, as well as in our Isabella and Chinaberry catalogs. None of your personal information will be shown--only your display name and review.
All reviews are read before being posted. We reserve the right to edit or not post a review. Reviews will not be posted if they are inaccurate, irrelevant, abusive, unspecific, price or value-related, idiosyncratic, or contain personal information, references to other websites, &/or HTML coding. In order for other customers to get the most out of your reviews, please be as specific as possible. If you have questions or concerns about a product or your order, please contact Chinaberry Customer Service at 1-888-481-6744 or by email.